Frequently Asked
Questions

The minimum age to register and play at 7game.me is 21 years old. This is in strict compliance with Philippine law and PAGCOR regulations governing online gaming platforms. Age verification is mandatory — you will be required to submit a valid government-issued ID before your account can be fully activated. Any account found to belong to a person under 21 will be immediately suspended.

No. Each player is allowed only one account at 7game.me. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the login page rather than creating a new account.

Go to the 7game.me Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support and we'll assist you right away.

You can update certain account details — such as your mobile number, address, and preferred payment method — from your Account Settings page after logging in. Note that your full legal name and date of birth cannot be changed after KYC verification, as these are tied to your identity documents. If there is a genuine error, contact our support team with supporting documentation.

7game.me supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank, Landbank
• Over-the-counter: 7-Eleven (via Cliqq), Cebuana Lhuillier, M Lhuillier

GCash is the most popular option among Filipino players due to its speed and convenience.

GCash deposits at 7game.me are typically instant — your balance updates within seconds of a successful transfer. In rare cases during peak hours, it may take up to 5 minutes. If your deposit hasn't reflected after 15 minutes, please contact our support team with your GCash transaction reference number and we'll resolve it promptly.

The minimum deposit at 7game.me is ₱100 for most payment methods including GCash and PayMaya. Some bank transfer methods may have a higher minimum of ₱500. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

7game.me does not charge any deposit fees on our end. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your e-wallet or bank for their applicable charges. In most cases, GCash-to-7game.me transfers are free of charge.

Log in to your 7game.me account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete and your withdrawal account matches the name on your 7game.me account — this is required for security and anti-money laundering compliance.

Processing times vary by method:

• GCash / PayMaya: 15 minutes to 1 hour
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: Up to 3–5 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Our finance team processes requests daily, including weekends, but bank clearing times are outside our control.

The minimum withdrawal amount at 7game.me is ₱200 for e-wallet methods (GCash, PayMaya) and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be processed in batches for security purposes.

Common reasons for withdrawal delays or rejections include:

• Incomplete KYC verification — your ID has not been approved yet
• Unmet bonus wagering requirements — bonus funds must be wagered before withdrawal
• Account name mismatch — your 7game.me name doesn't match your GCash or bank account name
• Pending security review for unusually large or suspicious transactions

If your withdrawal is delayed, contact our support team via live chat with your transaction ID for a quick resolution.

7game.me offers a wide variety of games to suit every Filipino player's taste:

• Slots: Hundreds of titles from top providers — visit the Slot page
• Fishing Games: Including the fan-favorite Lucky Gods Fishing
• Gem Games: Try Fortune Gems for a unique experience
• Bingo: Classic and modern variants on the Bingo page
• Live Casino: Real dealers, real tables — explore the 7game.me Casino

Yes. All games at 7game.me use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and cannot be predicted or manipulated. Our game providers are regularly audited by independent testing agencies to verify fairness and RTP (Return to Player) accuracy.

Absolutely. 7game.me is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform works smoothly on Android and iOS devices. For the best experience, use a stable internet connection (WiFi or LTE/5G).

7game.me offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms may vary based on current promotions — check the promotions section after logging in for the latest offer. All bonuses come with wagering requirements that must be met before winnings can be withdrawn.

Wagering requirements (also called rollover or playthrough) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the full bonus terms before claiming any offer at 7game.me.

Yes! 7game.me rewards loyal players through a tiered VIP program. As you play more, you earn points that unlock higher VIP levels — each with better perks like higher withdrawal limits, dedicated account managers, exclusive reload bonuses, and cashback offers. Log in to your account to check your current VIP status and progress.

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming platforms. It serves two key purposes: age verification (confirming you are 21+) and identity verification (preventing fraud, money laundering, and unauthorized account access). Without completed KYC, deposits and withdrawals are restricted. The process is secure — your documents are encrypted and handled in accordance with our Privacy Policy.

7game.me accepts the following Philippine government-issued IDs for KYC:

• PhilSys National ID
• Philippine Passport
• UMID (Unified Multi-Purpose ID)
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

A clear selfie holding your ID may also be required. Ensure your documents are not expired and that all details are clearly visible.

Yes. 7game.me uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. We never store your full payment card details, and all financial transactions are processed through secure, PCI-compliant payment gateways. For full details on how we handle your data, please read our Privacy Policy.

Log in to your 7game.me account, go to Account Settings, and select the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Raising a limit requires a 7-day cooling-off period — this is intentional, to protect you from impulsive decisions. For more details, visit our Responsible Gaming page.

If you feel your gaming is becoming a problem, you can request a self-exclusion directly from your Account Settings under the Responsible Gaming section. You can choose a temporary exclusion (6 months to 5 years) or a permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. You can also contact our 24/7 live chat support to request self-exclusion instantly. Visit our Responsible Gaming page for full details.

If you or someone you know is struggling with problem gambling, help is available:

• NCMH Crisis Hotline: 1553 (24/7, free, nationwide)
• Gamblers Anonymous Philippines: Meetings available in Manila, Cebu, and Davao
• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides player protection resources and guidelines
• 7game.me Support: Our team is available 24/7 via live chat to help you activate any responsible gaming tool

You are not alone — reaching out is the bravest first step.

Try these steps in order:

• Check your internet connection — switch between WiFi and mobile data if one isn't working
• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, Safari)
• Disable any VPN or proxy — these can sometimes interfere with access
• Check if there is scheduled maintenance announced on our social media channels

If the issue persists, contact our 24/7 support team via live chat and describe the problem including your device type, browser, and internet provider.

In the event of a game crash or disconnection during an active round at 7game.me, our system automatically records the state of the game at the moment of interruption. When you reconnect and relaunch the game, it will resume from where it left off in most cases. If the round cannot be resumed, the bet will be refunded to your account balance. Contact our support team with the game name and approximate time of the crash if you believe your bet was lost unfairly.

Our customer support team is available 24 hours a day, 7 days a week, including Philippine public holidays. You can reach us through:

• Live Chat: Available directly on the 7game.me website — the fastest way to get help
• Email: [email protected] (plain text — please type this address manually into your email app)

For account-related issues, please have your registered email address and account username ready to help our team assist you faster.

Periodic re-verification may be required by 7game.me as part of our ongoing KYC and AML (Anti-Money Laundering) compliance obligations. This is standard practice for licensed online gaming platforms and is designed to protect both players and the integrity of the platform. Common triggers include large withdrawal requests, a change in account activity patterns, or an expired ID on file. The process is quick — simply upload the requested documents and our team will review them promptly.